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It depends on what caused the problem. If we have not made the goods as your requested size, color, techniques, or confirmed design. We can re-make the goods, or returned the payment, or negotiate solutions such as giving some discount, etc. Otherwise, we can’t responsible for the problem; but we can give you some discount for re-making the goods to reduce your losses.

step 1. Send us an email with all details, such as artworks, materials, size, colors, technics, destination, and payment terms. If you are not sure about what you want, please attached our similar product pictures.
step 2. Once received your details, we’ll reply to you within a very short time, and quote you the price, the freight charge, and the transfer charge.
step 3. After you confirmed the price, we will issue the invoice.
step 4. Making designs if you don’t have them after receiving the order payment.
step 5. If you prefer to make samples first, we will proceed with the samples after receiving your sample charge. If not, please skip step 6. step 6. After receiving your design or sample approval, we will start producing the bulk immediately. step 7. Bulk production and inspection and handover of the goods. step 8. After-sales service.

You can use the following 3 payment ways.

Account NO.: info@the-ly.com
If you pay via Paypal, we have to ask for sharing the Paypal transfer fee- 2% of the total payment, as Paypal will charge the receiver 4% of the total payment as the transfer fee.

First name: CHEN
Last name: LI

If via bank, please choose “sharing” the transfer fee when arranging the payment.
ACCOUNT NO. : 6214832081712676
BENEFICIARY BANK:China Merchants Bank, H.O. Shenzhen, China.
ADD: China Merchants Bank Tower NO.7088, Shenzhen, China.

How do you transport goods?

The freight charge by sea is much cheaper than Air parcel, which is suitable for large quantity goods, and And the transit time should be within 1 month.

DHL / TNT / UPS / FEDEX / EMS/ARAMEX, which is suitable for small quantity within 1 week. The freight charge We can give should be 60% discount -30% discount off the official price.

It is cheaper than by express, and the delivery time is less than by the sea.

Sample lead time: 5-15 days, it depends on what kind of clothing label.
Bulk lead time: 7-20 days
Sample delivery time: 2-9 days by FedEx or DHL, to USA 1-2 days, to UK 2-4 days, to Canada and Australia 2-5 days.
Bulk delivery time: 2-9 days by FedEx or DHL; 7-10 days by air freight; 30-40 days by sea.

The sample charge depends on the type of goods. The sample charge for the woven label is 10 USD, but for the other kinds of samples, it is about $30-$150, We can send the samples(about 10pcs) to you by Express. Please advise the Express NO., your company name, and address, if you prefer freight collection. If prepaid, the sample charge is $30 US$ by FedEx or DHL, etc.

We need a vector graphic file but not a bitmap file. The vector graphic file has to be PDF, AI, EPS, CDR, and the design must be still clear even after infinitely enlarge, no the phenomena of mosaic, or it is bitmap file, not vector graphic file.

The bitmap is made of the pixel, it will become a serrated mosaic(not clear).
The common bitmap file is JPG, PNG, GIF, BMP, TIF, PSD.
If the artwork you send us is not the final design, please advise the font name for helping revise it for you. And also please advise us on the Pantone No. of the colors to make sure the color is exactly what you want.

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